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A person in a high visibility jacket stands in front of a Hexatronic van with a tool bag with the Stingray Air Blown Installation Tool in it.

Field support

Ensure a quick and smooth rollout of your fibre optic network with guidance and technical help from our field support specialists. 

Get the help you need at the right time

How about someone providing practical help, answering questions, and sharing valuable knowledge, just at the right time, when the network is being installed? Our field support provides advice and practical assistance at your working sites all over the UK. Working with our field support, you get:

  • Guidance on which products and tools are best suited to different situations
  • Demonstration of how our solutions work
  • Technical support during installation
  • Practical help and best-practice

Our field support ensures that Hexatronic's systems give the best quality performance during installation and guarantees a secure network for the future.

We support you in the field

Hexatronic UK offers our customers on-site technical support with our Field Support Technicians. The team has the ability to travel across the country to support installers with their projects, providing guidance and technical advice when needed.

Welcome to the demo track

On our demo track, we can offer our customers a real-life network build environment for demos and product training, including: 

  • Underground duct route with duct-in-duct and direct buried microduct networks
  • Real life network assets
  • Realistic network build environment
  • Product training and technical advice from accomplished professionals
  • Multiple configurations of duct routes to simulate real world installation challenges

End-to-end product connectivity solution simulated

Hexatronic UK’s demo room showcases a simulated example of our end-to-end solution offerings.

  • Allows a real-time, hands on experience with our products.
  • Full solution offering on display, including MDU, Customer Connections, Underground Nodes, Aerial Nodes, Cables, Microducts, Cabinet Nodes and Blowing Equipment and Accessories
  • Product training and technical advice from accomplished professionals
We provide support from the point of design, purchase and connectivity.

Meet the team


What is the best practise?

We have gathered lots of material where our experts share their knowledge. If you are looking for installation guides, in-depth knowledge, case studies, or product brochures, please visit our Knowledge hub. 

We are here to support you!

Fill out the form to get in touch with us. Our experts are ready to tackle any technical challenge together with you. 

The product assortment on this website may differ from what is available where you are located. Do you want to visit the Global website instead?